Shipping policy
BALECROW LLC — SHIPPING POLICY
Last updated: October 18, 2026
WHERE WE SHIP
BALECROW currently ships within the United States to addresses supported at checkout.
Available shipping methods and charges are shown before you complete your purchase.
PROCESSING AND SHIPMENT
In-stock orders are prepared and handed to the carrier within 1–3 business days after we receive your completed order and payment authorization, unless a different shipment timeframe is clearly disclosed before purchase.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing the next business day.
Processing time is separate from carrier transit time. Choosing expedited shipping does not shorten processing time unless expressly stated at checkout.
An order is shipped when it is handed to the carrier. Creating a shipping label alone does not mean the package has shipped.
PREORDERS AND SPECIAL RELEASES
Preorder or made-to-order items, when offered, will be clearly identified before purchase with their expected shipment timeframe. The standard 1–3-business-day timeframe does not apply to those items.
If items in an order have different shipment schedules, we will disclose before purchase whether they ship together or separately and any additional shipping charges.
Limited releases and increased order volume do not automatically extend the shipment timeframe promised when you ordered.
SHIPPING CHARGES
Shipping charges are displayed at checkout based on the available service and destination. Any free-shipping offer and its conditions will be disclosed before purchase.
We will not charge additional shipping fees after purchase without your agreement.
DELIVERY ESTIMATES AND TRACKING
Carrier delivery estimates begin after shipment and are separate from our processing time. Delivery dates are estimates unless expressly guaranteed before purchase.
We will send shipment confirmation to the email address provided at checkout, including tracking information when available. Tracking may take time to update after the carrier receives the package.
Weather, carrier disruptions, and other events may affect transit times. These circumstances do not remove your rights under applicable law.
IF WE CANNOT SHIP ON TIME
If we cannot ship within the timeframe stated when you ordered, we will notify you before that deadline. We will explain the delay, provide a revised shipment date when available, and explain your option to cancel for a refund of the unshipped portion.
We will request your express agreement to a revised shipment date. If you decline or do not agree by the response deadline stated in our notice, we will cancel the unshipped portion and issue a refund. We will not treat silence as agreement to an indefinite delay.
If we cannot meet a revised shipment date you accepted, we will contact you again before that date to request agreement to a further delay or cancel and refund the unshipped portion.
To cancel delayed, unshipped merchandise, email balecrowllc@gmail.com with your order number.
Refunds include applicable taxes and shipping charges associated with the canceled merchandise. If the entire order is canceled before shipment, we will refund the full amount paid.
These refunds will be issued promptly within applicable legal deadlines. We will not substitute store credit for a required refund. Your payment provider may take additional time to display the credit.
ADDRESS CHANGES AND ORDER CANCELLATIONS
Please check your shipping address carefully before completing checkout.
If you need to correct an address or request cancellation, email balecrowllc@gmail.com as soon as possible. We will try to accommodate requests before shipment, but changes may not be possible once fulfillment has progressed.
This does not limit cancellation or refund rights provided by law or the shipping-delay procedures above.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned because of an incorrect address supplied by the customer, refusal, or failure to collect it, contact us to arrange the next step.
Any proposed reshipping charge will be disclosed and requires your agreement before payment. Refunds and any deductions will comply with applicable law.
We will cover reasonable correction or reshipping costs when the problem results from our error.
LOST, MISSING, OR DAMAGED PACKAGES
If your package appears lost, arrives damaged, or is marked delivered but cannot be located, email balecrowllc@gmail.com promptly with your order number and relevant details.
For damaged shipments, photographs of the item and packaging can help us investigate. Keep the packaging when reasonably possible.
We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or required by law. A delivery scan does not automatically close a missing-package claim.
RETURNS AFTER DELIVERY
For returns and exchanges after delivery, review our Returns & Refunds Policy:
https://balecrow.com/policies/refund-policy
Contact us for return authorization and instructions before sending merchandise back. Our registered/principal office is not a merchandise return address.
YOUR CONSUMER RIGHTS
This policy does not limit rights or remedies provided by applicable Wisconsin, federal, or other mandatory consumer protection laws.
CONTACT
Balecrow LLC
balecrowllc@gmail.com
Please include your order number when contacting us about shipping or delivery.