Refund policy
BALECROW LLC — RETURNS & REFUNDS POLICY
Last updated: October 18, 2026
RETURN ELIGIBILITY
You may request a return within 14 calendar days after delivery.
Items must be unworn, unwashed, unaltered, and in their original condition, with any original tags attached. Trying on an item indoors to check its fit is acceptable. Items showing signs of wear, stains, odors, or customer-caused damage are not eligible for a change-of-mind return.
An order number or other proof of purchase is required. Please include the original packaging when reasonably available.
HOW TO START A RETURN
Email balecrowllc@gmail.com with:
• Your order number.
• The item you would like to return.
• Your reason for returning it.
• Photos, if the item is damaged, defective, or incorrect.
Once your return is approved, we will provide instructions and the correct return address. Please ship the item within 7 calendar days after approval, unless we agree to an extension.
Contact us before sending merchandise back so we can ensure it reaches the correct location. Our registered/principal office is not a merchandise return address.
RETURN SHIPPING AND FEES
Customers are responsible for return shipping costs for changes of mind or sizing preferences. We recommend using a tracked shipping service and keeping your shipping receipt.
We do not charge a restocking fee.
Original shipping charges are nonrefundable for change-of-mind returns unless applicable law requires otherwise.
If the return is necessary because we sent the wrong item or the product arrived damaged or defective, we will cover reasonable, necessary return shipping costs and provide instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives and contact balecrowllc@gmail.com as soon as reasonably possible if something is wrong.
Include your order number and, when reasonably available, photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund, including applicable shipping costs.
The standard change-of-mind return window and final-sale restrictions do not limit rights or remedies available under applicable law for defective, incorrect, or misdescribed goods.
EXCHANGES
Because BALECROW releases limited quantities, we cannot guarantee that another size, color, or replacement item will be available.
Email us to discuss exchange options before returning your item. If an exchange is unavailable, you may return an eligible item for a refund under this policy.
REFUNDS
We will inspect your return and notify you whether it is approved. If we decline a return, we will explain the reason and discuss the next steps.
Approved refunds will be issued to the original payment method within 10 business days after we receive the returned merchandise, or sooner where required by law. Business days are Monday through Friday, excluding U.S. federal holidays.
Your bank or payment provider may need additional time to display the refund. If you have not received confirmation that we issued your refund within this timeframe, email balecrowllc@gmail.com.
Refunds cover the amount actually paid for the returned item and applicable sales tax. For discounted items or bundles, the refund reflects the discount allocated to that item at purchase.
We will not substitute store credit for a refund owed under this policy or applicable law without your agreement.
FINAL-SALE ITEMS
Items clearly identified as “Final Sale” before purchase cannot be returned or exchanged solely for a change of mind.
A limited release, sold-out status, or discounted price does not automatically make an item final sale.
Final-sale restrictions do not remove applicable rights concerning defective, incorrect, or misdescribed goods.
Gift cards, if offered, are nonrefundable except where required by law.
ORDER CANCELLATIONS AND SHIPPING DELAYS
To request cancellation before shipment, email us promptly with your order number. We will try to accommodate your request, but changes may not be possible once fulfillment has progressed.
Cancellations involving delayed or unshipped merchandise are governed by our Shipping Policy, Terms of Service, and applicable law. The return-inspection process and 10-business-day refund timeframe above do not apply to legally required refunds for canceled, unshipped orders.
For those cancellations, we will issue refunds promptly within applicable legal deadlines, including applicable taxes and associated shipping charges. If the entire order is canceled before shipment, we will refund the full amount paid.
YOUR CONSUMER RIGHTS
This policy does not limit mandatory rights or remedies under applicable Wisconsin, federal, or other consumer protection laws.
Where applicable law provides additional rights or requires a different refund or return procedure, those requirements take precedence.
CONTACT
Balecrow LLC
balecrowllc@gmail.com
Please include your order number when contacting us. Return addresses are provided directly after authorization; do not send merchandise to our registered/principal office.